These Privacy Policy were last updated on February 2026. We recommend reviewing this page periodically as terms may be updated. Your continued use of our services after any changes constitutes acceptance of the updated terms.
This Privacy Policy is prepared by Flyger Holidays Ltd. and whose registered address is House 28/A1 (1st Floor), Road: Western Rd, Dhaka 1206, Bangladesh ("We") are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website and social media sites. We confirm that we will keep your information secure and comply fully with all applicable Bangladesh Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit our sites and app. By submitting information you are accepting and consenting to the practices described in this policy.
We collect the following types of personal data when you use our website, app, or services:
Identity and contact: Full name, email address, phone number, and billing/delivery address.
Booking and travel: Passenger names, dates of birth, nationality, passport number and expiry (for visa and international travel), travel dates, itinerary preferences, and special requests (e.g. dietary, accessibility).
Payment information: Payment method type (credit card, debit card, MFS such as bKash/Nagad/Rocket, bank transfer), transaction amount, transaction ID, payment status, and billing details. We do not collect or store your complete card numbers, CVV, PINs, or OTPs. These are handled directly by SSL Commerz. We may receive a payment token or reference from the payment gateway for reconciliation and support purposes.
Communications: Copies of emails, messages, or support tickets you send us, and records of calls or chats for quality and dispute resolution.
Device and technical: IP address, browser type, device type, operating system, language settings, and cookies or similar identifiers when you visit our website or app.
Log data: In case of errors, we may collect diagnostic data such as device info, app version, and timestamps to fix issues.
We provide free mobile application which also involve the collection and processing of personal data in a similar manner to our website. However, our mobile applications offer the additional advantage of utilizing the location services present on your mobile device(s).
When you use our Service, in case of an error in the app we collect data and information on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
We use your personal data for the following purposes:
Booking and reservation: To create and manage your flight, hotel, tour, or visa bookings; to pass your details to airlines, hotels, and tour operators so they can fulfil your reservation; and to send confirmations, tickets, and itineraries.
Customer support: To respond to your queries, complaints, and support requests; to resolve disputes; and to provide after-sales assistance. We may refer to your booking history and communication records when assisting you.
Payment processing: To process payments through SSL Commerz; to verify transactions; and to handle refunds, chargebacks, and payment-related disputes.
Fraud prevention: To detect and prevent fraudulent bookings, unauthorised transactions, and abuse of our platform. We may share relevant data with our payment gateway and, where necessary, with authorities.
Legal and regulatory: To comply with laws (e.g. tax, immigration, financial reporting) and to respond to lawful requests from courts or government agencies.
Improvement and marketing: To improve our services, analyse usage, and (where you have consented) to send promotional offers. You can opt out of marketing at any time.
This service is not for use by anyone under the age of 13. We do not knowingly collect Personal Information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us immediately so that we can delete the information from our servers.
We retain your personal data only for as long as necessary for the purposes described in this policy. Retention periods depend on the type of data and purpose:
Booking and travel records: We keep booking details, itineraries, and passenger information for the duration of your trip and for up to 7 years afterward to handle disputes, refunds, and legal or regulatory requirements.
Payment and transaction records: We retain transaction records (amount, date, payment method, reference) for at least 7 years as required by Bangladesh financial regulations, and for dispute resolution and fraud prevention.
Support and communication records: We keep copies of support tickets, emails, and related communications for up to 3 years after the case is closed, to assist with follow-up and dispute resolution.
Marketing and preference data: If you have consented to marketing, we keep your contact and preference data until you unsubscribe or request deletion.
Account data: If you have an account, we keep your profile and preferences until you delete your account. After account deletion, we may retain certain data (e.g. transaction records) where required by law or for legitimate business purposes.
Log and diagnostic data: We typically retain log data for up to 12 months for troubleshooting and security analysis.
We delete or anonymise data when it is no longer needed, except where we must retain it for legal, regulatory, or legitimate business reasons.
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Only authorised personnel can access your data, and only when necessary for their role.
Payment security: All payment transactions are processed through SSL Commerz, a PCI DSS Level 1 certified gateway. We do not store your complete card number, CVV, PIN, or OTP. Data in transit is encrypted using SSL/TLS.
We cannot guarantee absolute security of data transmitted over the internet. You are responsible for keeping your login credentials and payment details secure.
We do not sell your personal data. We share your data only with the following parties, and only to the extent necessary for the purposes stated below:
Airlines: We share passenger names, passport details (where required), contact information, and booking details so they can issue tickets and manage your reservation.
Hotels and accommodation providers: We share guest names, contact details, stay dates, and any special requests so they can confirm your reservation and provide the service.
Tour operators and ground handlers: For Hajj, Umrah, and holiday packages, we share passenger details, contact information, and itinerary so they can deliver the tour services.
Payment gateway (SSL Commerz): We share transaction details (amount, currency, customer name, email, phone, billing address, IP address) for payment processing, fraud prevention, and reconciliation. SSL Commerz handles card data directly under PCI DSS; we do not store your full card number, CVV, PIN, or OTP.
SMS and notification providers: We share your phone number and email with trusted providers to send booking confirmations, OTPs, travel alerts, and support messages. These providers are contractually required to use your data only for delivering messages on our behalf.
Government and authorities: We may disclose data when required by law, court order, or regulatory request (e.g. immigration, tax, anti-fraud).
All third parties are required to use your data only for the purposes we specify and in accordance with applicable data protection laws.
Under applicable data protection laws in Bangladesh, you have the following rights regarding your personal data:
Right to access: You can request a copy of the personal data we hold about you. To do so, send a written request to info@flygerholidays.com with your name, email, phone, and (if applicable) booking reference. We will respond within the time required by law and may ask for identity verification.
Right to request information: You can ask us what data we hold, why we hold it, and who we share it with. We will provide this in a clear format.
Right to correction: If your data is inaccurate or incomplete, you can ask us to correct it. Contact us at info@flygerholidays.com or +880 1847-451111.
Right to delete: You can request deletion of your personal data. We will delete data that we are not legally required to retain. Note: we must keep transaction and booking records for legal, tax, and dispute-resolution purposes (typically up to 7 years). After deletion, we may retain anonymised or aggregated data.
How to delete your account: If you have a Flyger Holidays app account, you can delete it via Profile > Manage Data > Delete Account. Alternatively, email us at info@flygerholidays.com with your request. We will process it within a reasonable time.
Right to object or restrict: You can object to certain uses of your data (e.g. marketing) or ask us to restrict processing in specific circumstances. You can unsubscribe from marketing emails at any time via the link in our emails.
If you have concerns about how we handle your data, you may contact us at info@flygerholidays.com. We will investigate and respond to your complaint.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on the page.
You have the right to access information about your payment transactions, including transaction history, amounts, dates, and payment methods used (excluding sensitive card details).
You can request copies of your transaction records by contacting us at info@flygerholidays.com or +880 1847-451111.
If you notice any unauthorized transaction or discrepancy in your payment records, you must immediately notify your bank or card issuer and contact us for assistance.
You have the right to request information about how your payment data is processed and shared with SSL Commerz, subject to security and legal restrictions.
For payment-related disputes or concerns, you may contact SSL Commerz directly through their customer support channels, in addition to contacting Flyger Holidays.
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@flygerholidays.com.
For payment-related inquiries or concerns, you may also contact SSL Commerz customer support through their official channels.
All bookings are subject to availability. Full payment required at the time of booking using approved payment methods.
Refunds are governed by service provider policies. Flyger Holidays service fees are generally non-refundable.
You must provide accurate information and comply with all service provider terms. Platform use must be lawful.
By using our services, you agree to our Privacy Policy and Terms. Start planning your next trip with Flyger Holidays!
How Does Flyger Holidays Make Use of Social Media
Flyger Holidays's services may involve the integration of social media in various ways, which may result in the collection of some of your personal data or the receipt of some of your information by the social media provider.